We strive to ensure our customers are satisfied with each purchase, but we understand that sometimes things happen
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We do not ship outside of the United States or US Territories!
We do our best to have all packages shipped out of our Fulfillment center within 1-3 business days (Monday-Friday) of your payment processing successfully. The time (in addition to fulfillment time) that it takes your package to get to you depends on the shipping method you choose at checkout:
- USPS Mail Services
- UPS Mail Services
Any shipping time starts AFTER the package has shipped, which can be up to 3 business days from the purchase. If you pay for Express shipping, this guarantees that your package will arrive within 1 to 2 business days AFTER the package has shipped. We offer free shipping for domestic orders over $60 and they will be sent using USPS First class shipping. If you want to receive your package sooner, you have the option of paying for another shipping method at the checkout. Depending on where you live, the time it may take for your product to reach you, may vary. A confirmation email will be sent with a tracking number once your package ships. Shipping costs are non-refundable. For other shipping related questions, refer to our FAQS.